Our video consultation allows you to contact us online – conveniently and securely from home. You can get a consultation or initial assessment on almost any issue related to our MCLINIC specialties during virtual office hours. We would also like to make follow-up care for patients living further away possible in this way.
HOW IT WORKS
We conduct the video consultation in cooperation with Patientus, the leading certified German service provider of medical video telephony. Patientus complies with all legal requirements, which means that your data is, of course, secure. The doctor’s consultation is just as confidential as it would be during a visit to the doctor’s office.
All you need is a smartphone or laptop/PC, webcam & internet. You don’t need to install anything for the video consultation, because it runs directly in your browser (Google Chrome, Mozilla Firefox, Safari or Opera). When you log in to your video consultation appointment, the software helps you set up the camera and microphone.
The process is simple: you can book an appointment with your preferred doctor here or directly via Jameda. You then receive a login code, sit down in the digital waiting room 5 minutes before the appointment starts and have your insurance card ready. Then the doctor will start the conversation with you.
Billing for patients with statutory insurance is regulated uniformly throughout Germany. Privately insured patients receive a private bill from us according to GOÄ, which can be submitted to the private health insurance.
Please note that it is prohibited by law to make a diagnosis without prior direct doctor-patient contact during the video consultation. In any case, the presentation in a doctor’s office is mandatory.